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Telekom Malaysia Berhad (TM) just announced that its consortium members have detected a cable fault on the Southeast Asia-Middle East-Western Europe 4 (SMW4) submarine cable network between Alexandria in Egypt and Palermo in Italy linking Malaysia to Europe and the United States (US). The consortium will be carrying out repair works on site on Saturday, 24 April 2010 and it is expected to be completed on Sunday, 2 May 2010.

During the restoration process, there will be some interruption to the traffic to Europe and the US carried through that cable. TM is taking active steps to minimize disruptions. TM has added additional links on other routes and coordinated with other international carriers in order to provide additional bandwidth for their customers.

Despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing while accessing international websites. Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe and the US will be assured minimal degradation of service, if any.

For more info, please visit http://www.tm.com.my/about-tm/media-centre/announcements/Pages/INTERNETSERVICESDISRUPTIONDUETOCABLEWORKSONSMW4.aspx